Last Updated: 24 December 2024
Welcome to Sanatani! By using our website, you agree to abide by the following terms and conditions. Please read them carefully before placing an order.
1. Introduction
These Terms and Conditions govern your use of Sanatani and the purchase of products listed on our website. By accessing or using our services, you accept these Terms and Conditions in full. If you disagree with any part, you must refrain from using our website.
2. Eligibility
You must be at least 18 years old to make a purchase. By placing an order, you confirm that you meet this requirement.
3. Products and Services
We offer premium pooja items, including:
- Cow dung dhoop sticks
- Flower waste dhoop sticks
- Non-alcoholic attars
All products are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
4. Pricing and Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
- Payment must be completed at checkout using the available payment methods.
5. Shipping and Delivery
- We currently deliver across India only.
- Shipping times and fees are displayed at checkout. Delivery times may vary depending on your location.
6. Exchange Policy
- We do not accept returns. However, exchanges are allowed for defective or damaged items.
- To request an exchange, please contact us within 7 days of receiving your order.
- The item must be unused and in its original packaging for an exchange to be processed.
7. User Accounts
- Customers may shop as a guest or create an account for a personalized shopping experience.
- If you create an account, you are responsible for maintaining the confidentiality of your login information.
8. Use of Personal Data
We collect and store customer information such as name, email address, phone number, and shipping address to process orders and improve your shopping experience. For more details, please refer to our Privacy Policy.
9. Limitation of Liability
- Sanatani is not responsible for any loss or damage caused by improper use of our products.
- We are not liable for delays or failures in delivery due to circumstances beyond our control (e.g., natural disasters, strikes, or transportation issues).
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with Indian law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Delhi.
11. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website signifies your acceptance of the revised terms.
12. Contact Us
For any questions or concerns, please contact us at:
Email: sanatanicare.snj@gmail.com
Phone: +91 9045653084
